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2022 SEPTA Key 2.0 Survey

August 29, 2022

We need your help in developing our next generation fare collection program - SEPTA Key 2.0! More specifically - we want to hear about your preferences and priorities.

Your feedback will help to prioritize potential and planned improvements as we work to make your fare payment experience seamless.

Survey Link:  

Alternative Ways to Take the Survey:

Dial-In Option

Calling-in at (215) 580-7145 and selecting OPTION #3 (Commendations and Complaints) to take the survey over phone

Screen Reader-Friendly PDF Option

Downloading the survey in a screen reader-friendly PDF format that is fillable and emailing it back to us at [email protected]

Paper Survey Option

Users can also print the available PDF as a paper survey and complete and mail it to: SEPTA Key 2.0 Survey, 1234 Market Street, Philadelphia, PA 19107-3790

The SEPTA Key Prepaid Mastercard® is issued by Pathward, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.