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SEPTA Board Approves Five-Year Strategic Plan

February 25, 2021

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The SEPTA Board today [February 25, 2021] approved a five-year Strategic Plan for fiscal years 2021 through 2026. The plan – “SEPTA Forward: A Vision for a Stronger Future” – provides a framework for the Authority’s recovery from COVID-19 and sets a vision for future growth.

The purpose of the Strategic Plan is to assess SEPTA’s impact as an agency, identify the challenges that are disrupting the transit industry, and set the vision for where the Authority needs to be headed. The plan establishes a clear mission: SEPTA moves southeastern Pennsylvania forward by providing safe, reliable, and accessible mobility choices for everyone.

The Strategic Plan is organized around three goals that work together to achieve the Authority’s vision:

These goals will lead SEPTA during the next five years and propel us, our communities, and our region forward.

The Strategic Plan is the framework to transform our organization based on the lessons we have learned over the past year to support our region’s recovery and foster a resilient, prosperous, and equitable future. The plan incorporates input SEPTA has received from riders through customer surveys, at public meetings, and in day-to-day interactions, and was developed by teams comprised of staff from across the organization. Implementation of the plan will build on those efforts for increasing engagement with both customers and employees.

SEPTA Forward marks an important step to establish a clear direction and priorities–but it is only the beginning. That’s why we are launching a Comprehensive Bus Network Redesign (CBNR) with robust public engagement – with more to follow soon.

The Strategic Plan is launching with a new microsite that features an overview in an accessible, user-friendly format. There will be regular updates on key initiatives and performance indicators. For more information, please visit

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