A large majority of Regional Rail riders use SEPTA Key cards loaded with either passes (TrailPass, TransPass+, FleX Pass) or Travel Wallet (pay as you go). In addition - riders have the option of buying Quick Trip tickets from Conductors on board with cash, credit, and debit cards as well as Apple Pay and Google Pay.
Because of these options - in-person ticket sales has plummeted at many Regional Rail stations.
As a result - SEPTA is closing fourteen (14) tickets offices with the lowest sales - fewer than 20 transactions per week:
► St. Martins
► North Hills
► Chelten Avenue
► Chestnut Hill East
► Mount Airy
► East Falls
► Melrose Park
The last day for in-person ticket sales at these stations is Friday, February 2, 2024. Conshohocken’s ticket office closed on November 23, 2023.
Registered SEPTA Key cardholders, SEPTA Key Senior Fare Card holders, SEPTA Key Reduced Fare Card holders, and CCT Card holders can access the station waiting areas of the stations listed above - except Chelten Avenue and Carpenter stations - during the designated times. These waiting areas offer seating, restrooms, and other amenities.
The ticket agents work for a third party - not SEPTA - and have been offered reassignment to other positions.
SEPTA will continue to offer in-person sales at 56 outlying commuter stations as well as the five Regional Rail hubs in Center City — Temple, Jefferson, Suburban, Gray 30th Street, and Penn Medicine stations.
For riders who have not made the move to SEPTA Key - an onboard ticket purchase is more expensive. A SEPTA Key card costs $4.95 to purchase but that cost will be reimbursed when you register your card at SEPTAKey.org. And with a registered Key card - you can access the station waiting areas!