SEPTA Key Senior Fare Cards -- Expiring in 2023

January 25, 2023

SEPTA is reminding SEPTA Key Senior Fare Card holders that expirations are resuming in 2023.  

Since the beginning of the pandemic (March 2020) - SEPTA suspended SEPTA Key Senior Fare Card expirations to ensure that senior customers could continue to travel at a time when COVID-19 related social distancing measures and staffing constraints limited our ability to process as many renewals as needed. 

The expiration deadline was extended in 2021 and a final time last year (2022) to allow SEPTA time to work with legislative offices to set-up a new renewal process at legislative district offices.

With each extension - SEPTA strongly encouraged cardholders to take advantage of the additional time to renew their card to avoid expiration and any service interruption.

This year - SEPTA Key Senior Fare Cards with printed expiration dates of 2020, 2021, 2022 and 2023 will expire on the last day of the month printed on the card. For example:

• A card with a January 2020/2021/2022 or 2023 (1/20, 1/21, 1/22, 1/23) expiration date will expire on January 31, 2023

• A card with a February 2020/2021/2022 or 2023 (2/20, 2/21, 2/22, 2/23) expiration date will expire on February 28, 2023

• A card with a March 2020/2021/2022 or 2023 (3/20, 3/21, 3/22, 3/23) expiration date will expire on March 31, 2023

• This will continue throughout 2023. This does not impact cards expiring in 2024 and beyond. Those cards will expire as indicated on the card.

With the legislative office renewal process now well-established - seniors have two options to renew their SEPTA Key Senior Fare Cards:

1) Legislative District Offices – Legislative staff can take renewal applications in person using the updated legislative weblink.  SEPTA processes the renewal and mails a new card directly to the constituent in 2-3 weeks. Reminder: Shortly after the renewal application is submitted via the legislative weblink - the current card will be deactivated while the new card is being processed and mailed out. This will create a short gap in service until the constituent receives the renewed card.

2) SEPTA Headquarters – In person, same day card renewal at SEPTA Headquarters: 1234 Market Street, Philadelphia, PA  19107.  Appointments* can be scheduled Monday – Friday 8:00AM to 5:00PM:

• Phone: 215-580-7145 (Press #6)

• Online: https://go.oncehub.com/septacct

* Appointments are strongly encouraged. Walk-in renewals are accepted but wait times may be lengthy depending on customer volume.

Many cardholders have taken advantage of the additional time to renew their cards but we anticipate that with cards now expiring at the end of each month, you may see an uptick in appointments and an increase in wait times.

Questions - please call SEPTA Customer Service at 215-580-7800.