New Lifeline Service goes into effect on Thursday, April 9, 2020 across all modes that focuses on providing access for essential workers traveling to hospitals, grocery stores and other life-sustaining services. See above.
Rear/Center Door Boarding - Effective Wednesday, April 1
Effective Wednesday, April 1, 2020, SEPTA will institute rear/center door boarding on buses, trolleys, and the Norristown High Speed Line. All customers will be asked to board and exit from the rear doors. Front-door boarding will be reserved for riders with disabilities. Rear-door boarding is being implemented to further promote social distancing on-board vehicles. To maintain a safe distance between operators and passengers, SEPTA is suspending on-board fare payment. To ensure there will be sufficient space on-board vehicles for customers to practice social distancing, SEPTA will limit the number of riders per-vehicle on buses, trolleys and the NHSL:
40 Foot Bus - 20 Passengers
Trolley - 25 Passengers
Norristown High Speed Line - 30 Passengers
Operators will keep track of the number of people on-board each vehicle. If a vehicle reaches the maximum number of passengers, service will be limited to drop-offs until there is sufficient space to allow new riders to board.
Trolley Routes 101 & 102 Service Alert - Effective Wednesday, April 1
In an effort to maximize available resources, SEPTA will convert the Route 101 Trolley to bus service, and suspend the Route 102 Trolley.
Riders can find bus alternatives (Routes 109 and 113) to the Route 102 on SEPTA’s website at https://www.septa.org/index.html. These adjustments follow service changes over the last two weeks that are aimed at preserving vital public transportation while also trying to help prevent the spread of COVID-19.
“During the COVID-19 crisis, SEPTA will remain focused on providing transportation for essential workers, and for customers who need access to health care, grocery stores and other life-sustaining services,” said SEPTA General Manager Leslie S. Richards. “For everyone’s health and safety, we ask that all others refrain from using SEPTA until further notice.”
Overnight Market-Frankford & Broad Street Line Service Adjustments - Effective Monday, March 30
Starting Monday, March 30, 2020, SEPTA will suspend overnight service on the Market-Frankford and Broad Street Lines between 1am until 4:30am to give crews additional time for cleaning amid the COVID-19 crisis.
SEPTA has been running overnight service on both lines all week, and ridership during these hours has been very low. Starting Monday morning, SEPTA will utilize this window for additional cleaning of vehicles and stations. This time could also be used for maintenance or track work as needed.
Service on the Market-Frankford and Broad Street Lines, as well as all buses, trolleys and the Norristown High Speed Line, remains on a Saturday schedule, seven-days a week. For schedule details, please visit http://septa.org/notice/modified-saturday-schedules.html.
SEPTA would also like to remind customers that service changes for Regional Rail go into effect on Sunday, March 29, 2020. SEPTA will move to a new “Essential Service Schedule,” which provides limited service on all lines. For schedule details, please visit https://www.septa.org/service/rail/midday-schedule.html.
SEPTA will continue to closely monitor all services to try to ensure that there is enough space on-board vehicles for customers to practice social distancing.
SEPTA would like to stress to riders that it is maintaining service to move riders who work in essential jobs, and to allow residents to use the system to access life-sustaining services, such as hospitals, pharmacies and grocery stores. SEPTA has a new map posted to its website aimed at providing information travelers who need to get to these services. Please see the map at http://www.septa.org/notice/essential-business-map.html
Saturday Schedules - Effective March 22
In an effort to maintain a safe environment for customers and employees during the COVID-19 pandemic, SEPTA will reduce service levels for all Transit service, including buses, the Market-Frankford Line, Broad Street Line, Trolleys and Norristown High Speed Line, starting Sunday, March 22.
Transit schedules will be similar to what SEPTA runs on a typical Saturday, and also consistent with changes that were put into place earlier this week on Regional Rail.
With these adjustments, SEPTA will run all services on Saturday schedules – seven days a week – until further notice. This will include 24 hour train operations on the Market-Frankford and Broad Street Lines, which provide critical services for essential workers and those who need to access medical care.
Schedules with Saturday service information are available here.
SEPTA has worked closely with its union leadership to ensure that service is available for customers who work in essential jobs or who need access to essential services, while also balancing the need to keep customers and workers safe.
Even with services operating on a reduced schedule, customers and workers will be able to continue practicing social distancing.
Ridership has declined approximately 60% on Transit modes and 80% on Regional Rail due to the closures of offices and businesses.
SEPTA has added extra cleaning and disinfecting at stations and on vehicles in recent weeks.
In addition, some employees who would normally operate buses and trains will now be repositioned at transportation centers and transit loops to further enhance these cleaning efforts.
“I am extremely proud of the hard work and dedication our workforce has shown during this unprecedented crisis,” said SEPTA General Manager Leslie S. Richards. “Everyone is pulling in the same direction, and that gives me great hope that we will ultimately pull through this very trying time.”
In addition to the schedule changes, starting on Friday, March 20, SEPTA will temporarily close outlying Regional Rail station ticket windows and waiting rooms. As with the service changes, this is being done in accordance with the health recommendations for social distancing. Please note: These closures to outlying ticket offices will not impact service – Regional Rail trains will continue to operate on all lines throughout the service area.
Fares will continue to be available for purchase at the five Center City Ticket Offices and the SEPTA Key Fare Kiosks at these stations.
Until further notice, all cash fares paid on board trains for travel from an outlying station will be at the reduced Weekend/Evening rate.
SEPTA will continue working in close cooperation with state, city and local health agencies during the COVID-19 crisis.