Another reason to get a SEPTA Key card!
Now that Travel Wallet is available for use on Regional Rail, SEPTA will start to phase out the use of paper tickets. Sales of single trip and 10-trip ticket strips will end on Friday, October 2, 2020.
Don't worry if you still have a few - paper tickets will be accepted through the valid date stamped on the back. Paper tickets are good for up to 180 days. If you don't think you're going to use them, you can return them to us for full a refund if postmarked prior to the expiration date. Send to:
SEPTA Refunds, 1234 Market Street, 9th Floor. Philadelphia, PA 19107
Customers are encouraged to switch over to the Key card, which offers a convenient and contactless way to pay fares. By using a SEPTA Key card, you will receive discounted fares - including the lowest one-way fares on Regional Rail.
Tap In & Tap Out
SEPTA launched Travel Wallet on Regional Rail in July. This coincided with the activation of turnstiles at all five Center City stations. You must tap in and tap out to make sure you are charged the correct fare when using Travel Wallet and are paying the correct zone fares if you have a Weekly or Monthly Pass.
At the start of your trip, you need to tap the platform validator or turnstile validator to open your trip. After exiting the train, you need to tap off at the platform or turnstile validator before leaving. This closes out the trip.
By tapping in and out, Travel Wallet customers will automatically receive the discounted rate that was previously available only by purchasing a 10-trip strip of tickets. If you do not tap in to start your trip or tap out to end it, you could be charged up to the maximum single-trip fare.
Customers who have a Weekly or Monthly TrailPass on a Key Card are also be required to tap on and off.
Register Your Key Card
Registering a SEPTA Key card is important to protect your card and fares in the event it is ever lost or stolen. It becomes even more important with tap in/tap out because registered cards will have the added benefit of tap forgiveness. More details on this later.
For more information about SEPTA Key - including information on locations where cards can be purchased and other details, click here.