SEPTA Key

The One. The Only.

2017 12 pp wallkings v2 page 3

The future of fare payment is here!

Effective June 1, SEPTA is no longer selling the legacy magnetic-stripe [aka paper] Weekly/Monthly TransPasses and One Day Convenience Passes at SEPTA sales locations – bringing more customers into the future of fare payment with the SEPTA Key Card. Read more here.

Tell Me More!

The SEPTA Key Card is a very different take on our current magnetic stripe passes, tokens and transfers. This is the future of fare payment with one reloadable, contactless chip card that will offer a host of options for seamless travel and the self-serve flexibility of loading/reloading SEPTA fares to match your travel needs. When the full SEPTA Key program launches, customers will have the option to use their Key Card exclusively for SEPTA travel or expand the power of the Card to make non-transit purchases or even other transit (think PATCO or Indego) purchases. Hate standing in line at a sales window? You can reload fares through the new SEPTA Key e-commerce website, at station Fare Kiosks, the SEPTA Key Customer Call Center, SEPTA Sales Offices and one day from external sale outlets. The Key Card can be set up with auto-load to automatically purchase the SEPTA fare you always use or you can make fare purchases as you need them - it's your choice.

Right now, you have the option of loading a Weekly or Monthly TransPass or a Travel Wallet on your SEPTA Key. Travel Wallet allows you to pay as you go versus using a weekly or monthly pass. The benefit of the Travel Wallet is that you'll receive a discount for each ride ($2.00 versus the $2.50 cash fare). It's just like using a Token without all that heavy metal in your pocket or purse, and it's certainly much better than paying with cash. See below for more info on the Travel Wallet.

The SEPTA Key Card can be used for travel on ALL SEPTA Transit routes including:

  • Buses

  • Trolleys (Routes 10, 11, 13, 15, 34, 36, 101, & 102)

  • Trackless Trolleys

  • Market-Frankford Line

  • Broad Street Line/Broad Ridge Spur

  • Norristown High Speed Line

Oh! And you're probably wondering why is there a Mastercard® logo on your SEPTA Key Card? In the future, and only if you choose, you will be able to use your SEPTA Key for non-travel purchases by activating and funding the Mastercard® Debit feature. Stay tuned for more info.

Card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard® International.

Where can I get a SEPTA Key?

You can get a SEPTA Key Card from any Fare Kiosk. Fare Kiosks can be found in all of our Broad Street and Market-Frankford Line Stations and at Bus Loops. Kiosks accept cash, credit, debit and tokens. SEPTA Key Cards are also available at major SEPTA Sales locations:

15th Street Sales Office 1500 Market Street Philadelphia, PA 19102 

7:00 a.m. - 6:00 p.m. | Monday through Friday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload, Travel Wallet Load/Reload

1234 Market Street Sales Office

8:00 a.m. - 5:30 p.m. | Monday through Friday, Closed Saturday and Sunday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload, Travel Wallet Load/Reload

Suburban Station Ticket Office 16th St. & JFK Blvd., Concourse, Philadelphia, PA 19103

6:00 a.m. - 10:00 p.m. | Monday through Friday; 8:00 a.m. - 8:00 p.m. | Saturday; 8:00 a.m. - 7:00 p.m. | Sunday

Key Card Weekly/Monthly TransPass Purchase & Key Card Reload

Jefferson Station Ticket Office (Section A) 10th & Market Sts., Gallery, Philadelphia, PA 19107

6:00 a.m. - 10:00 p.m. | Monday through Friday

Key Card Weekly/Monthly TransPass Purchase & Key Card Reload

Frankford Transportation Center Bridge Street & Frankford Avenue

5:30 a.m. - 6:30 p.m. | Monday & Friday; 6:00 a.m. - 6:00 p.m. | Tuesday, Wednesday & Thursday; 7:00 a.m. - 5:00 p.m. | Saturday; 7:30 a.m. - 5:00 p.m. | Sunday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload, Travel Wallet Load/Reload

Temple University Station Ticket Office Berks St., between 9th & 10th Sts., Philadelphia, PA 19122

9:30 a.m. - 7:00 p.m. | Monday through Friday (Closed daily, 12:00 p.m. - 12:30 p.m.)

Olney Transportation Center 5600 N. Broad Street Philadelphia, PA 19141

6:00 a.m. - 6:00 p.m. | Monday; 6:30 a.m. - 6:00 p.m. | Tuesday through Friday; 8:00 a.m. - 4:00 p.m. | Saturday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload, Travel Wallet Load/Reload

30th Street Station Ticket Office 30th & Market Streets, Train Terminal, Philadelphia, PA 19104

6:00 a.m. - 10:00 p.m. | Monday through Friday; 8:00 a.m. - 8:00 p.m. | Saturday; 8:00 a.m. - 7:00 p.m. | Sunday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload

69th Street Transportation Center 6901 Market Street Upper Darby, PA 19082

6:00 a.m. - 6:00 p.m. | Monday; 6:30 a.m. - 6:00 p.m. | Tuesday through Friday; 8:00 a.m. - 4:00 p.m. | Saturday

Key Card Weekly/Monthly TransPass Purchases & Key Card Reload, Travel Wallet Load/Reload

How Do I Reload?

SEPTA Key Cards can be reloaded at SEPTA Sales Offices, online, at Fare Kiosks and over the phone.

Loading a pass or funds to your Key Card at a Fare Kiosk is easy. To begin, just tap your Card at the contactless reader below the Fare Kiosk screen and then follow the prompts. The Fare Kiosks and the major SEPTA Sales Offices accept cash, credit cards, and debit cards. The Fare Kiosks also accept tokens. Each token is worth $2.

You can also go online to the Key ecommerce website (www.septakey.org) to reload. Best part - you can opt for auto-reload so that you never have to worry. In order to use the auto-load feature you will need to have a credit card or bank account to use as your payment source. Please remember that if you are using a bank account or debit card for auto-load, you must have sufficient funds in the account you choose to draw against in order for the feature to work properly.

You can also call the Key Customer Call Center at 855-567-3782 to reload.

Do I Need to Register My SEPTA Key?

You don't need to, but you should. Registering your SEPTA Key Card is easy and it offers protection and peace of mind so you never have to worry if your Card is ever lost or stolen. This protection allows you to report your lost or stolen Key Card, online or over the phone, and move your pass products to a replacement card. No need to worry, signing up is simple and it's free.

To register your Key Card, you must first create an account. To do this, go to the Key ecommerce site www.septakey.org and click "create an account" in the blue box on the top left side of the homepage. This will bring you to the Account Registration page. Fill in the fields with your information. Follow the prompts on the screen until you've completed the account creation process. Once you are done, you will receive an email to confirm the creation of your account. Click the link "Confirm Registration" in the email and then your account will be ready to go. Now return to the SEPTA Key website homepage and log in by entering your User ID and Password in the blue "LOGIN" box and hitting enter. You will see a red icon on the left that says "Register Key Card." Click the link and fill out the information on the page to register your Key Card to your account. "Key Card" means your Key Card number, which is the 16-digit number on the front of your Key Card. You will also need to choose a PIN for your Card (like you would for an ATM card) that you will use if you have a question or inquiry about your Key Card in the future. Once you have entered all of the required information, click "Submit" and your Key Card is now registered to your account. Once you've set up an account and registered your Key Card you will be able to use the ecommerce site to manage your Key Card including loading/reloading fare products and reviewing your trip history.

The e-commerce website is open 24 hours a day/7 days a week.

Travel Wallet

The Travel Wallet is the perfect option for customers who currently use cash or tokens and transfers. It's also a convenient choice for riders who may only need SEPTA a few days a week or month as well as occasional transit customers because it eliminates the need to go out and buy tokens or have exact change. Your SEPTA Key Card loaded with money in the Travel Wallet will always have the correct fare to pay for your ride. For added convenience, you can load and reload money to the Travel Wallet. There won't be any need to get a new Card until it expires.

As soon as you put money in the Travel Wallet on your SEPTA Key Card you can tap at the Red Validator pad on a SEPTA Bus, Trolley, or Trackless Trolley farebox or Market-Frankford, Broad Street/Broad-Ridge Spur, or Norristown High Speed Line turnstile. If your trip requires a transfer, you can seamlessly tap your Key Card at the Validator pad for your connecting trip and the $1.00 transfer cost will be deducted. Right now the Travel Wallet cannot be used to pay for a Regional Rail fare.

$10.00 is the minimum and $250 is the maximum amount that can be put in the Travel Wallet, in a single transaction.

You can load/reload your Travel Wallet at all SEPTA Sales Offices, Market-Frankford and Broad Street Line Station and Bus Loop Fare Kiosks, online through the SEPTA Key e-commerce website or the SEPTA Key Customer Call Center. Check to see when your station kiosk will offer Travel Wallet here.

Funds in your Travel Wallet can only be used to pay for one (1) person, including transfers. It cannot be tapped multiple times to pay for anyone traveling with you. You can have both a current TransPass or Convenience Pass and money in a Travel Wallet on a SEPTA Key Card but you will not be able to access the Travel Wallet funds if there are still rides left on your Weekly or Monthly TransPass.

Please don't forget to register your SEPTA Key Card to protect the funds in your Travel Wallet in the event your Card is ever lost or stolen.

Additional Information: Travel Wallet FAQ's

Added Perks

SEPTA Key Cards are accepted as part of SEPTA's Perks* program. To learn more, click here.

A SEPTA Key Card loaded with a valid TransPass will be accepted as an ANYWHERE Pass to ride Regional Rail on Weekends and Holidays ONLY. It is also valid ANYTIME on the Airport Line. Present your Key Card to the Conductor to validate your fare.

You can also track your rides. While in a station, you can tap your Card against the contactless card reader on the Fare Kiosk to see what is currently on your Key Card, including the number of remaining rides on a Weekly or Monthly Pass. You can also check the number of rides remaining by going to your account on the SEPTA Key e-commerce website (www.septakey.org).

This optional offer is not a MetaBank product or service nor does MetaBank endorse this offer. SEPTA Key® card is issued by MetaBank®, Member FDIC, pursuant to license by Mastercard® International. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

Quick Trips

Quick Trips are available now to purchase from Fare Kiosks at transit stations and bus loops. A Quick Trip is a single ride fare, for one (1) person, (no transfers) that can be used for travel from Market-Frankford and Broad Street/Broad Ridge Spur Line Stations where it is purchased. The addition of the Quick Trip feature gives riders the option to purchase their fare in the station without worrying about having a token or exact change beforehand. A Quick Trip is a disposable magnetic strip ticket that customers can swipe at new Key turnstiles. A Quick Trip is valid for one-way travel from the station where it is purchased [BUY IT HERE, USE IT HERE], and must be used on the day it is purchased. Also, a Quick Trip cannot be used in combination with a transfer. Station and date-of-purchase details are printed on the ticket. Important - do not try to use a Quick Trip at another station. Not only will it not work, it will deactivate the card and you will no longer be able to use it the original station.

Quick Trips do not offer a discounted fare - it's the same as paying cash ($2.50) - but you won't need exact change and you can use a Credit or Debit Card at the Fare Kiosk to purchase this fare! And again - a Quick Trip cannot be used in combination with a transfer. Quick Trips are swiped at the turnstile much like you swipe a SEPTA pass today. A Quick Trip is good for use only on day shown on front. To learn more details about how the Quick Trips work, go to the FAQ's.

Quick Trips are not reusable or reloadable so please, help us keep the SEPTA system clean and throw your used Quick Trip in the station trash can before you board the train.

Quick Trips are available from Kiosks at all Broad Street Line and Market-Frankford Line stations. You can use cash, credit, debit or a token to purchase.

Quick Trips are also available at the Philadelphia International Airport for the SEPTA Airport Line! Customers can purchase a $6.75 Quick Trip using either a credit or debit card or cash from the SEPTA Key Fare Kiosks located at each Airport Line Terminal Stop. A Quick Trip is valid for one-way travel between PHL and Center City Philadelphia via SEPTA's Airport Line.

A video about Quick Trips is posted here: http://www.septa.org/key/index.html.

Frequently Asked Questions

Have a question about SEPTA Key? We bet you aren't the first to ask. Check out this list of frequently asked questions. Don't see what you're looking for? Email us at [email protected].